Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing or using the Dorna+ platform (“Platform”), including our mobile application and website, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Platform. These Terms apply to all users, including customers and service providers.

2. Description of Service

Dorna+ is an online marketplace that connects customers with health and beauty service providers (“Venues”) in Bahrain. We provide the technology platform that facilitates discovery, booking, and management of appointments. Dorna+ is not itself a service provider and does not employ or control the Venues listed on the Platform.

3. User Accounts

3.1 Customer Accounts

You may browse the Platform without an account. To make bookings, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3.2 Provider Accounts

Businesses wishing to list on Dorna+ must register as a provider and complete our verification process, including submission of valid commercial registration documents. Providers are solely responsible for the accuracy of their listings and the quality of services delivered.

4. Bookings and Appointments

4.1 Booking Process

When you make a booking through Dorna+, you are entering into a direct agreement with the Venue. Dorna+ acts as an intermediary and is not a party to the service agreement between customer and Venue.

4.2 Cancellations

Cancellation policies vary by Venue and are displayed before booking confirmation. Customers are encouraged to cancel with reasonable notice. Repeated no-shows may result in account restrictions.

4.3 No-Show Policy

Failure to attend a confirmed appointment without cancellation may result in a no-show mark on your account. After three no-shows, your ability to make bookings may be restricted at our discretion.

4.4 Provider Responsibilities

Venues are responsible for honouring confirmed bookings. In the event a Venue cancels or significantly changes your appointment, please contact us at support@dorna.app.

5. Payments

5.1 Payment Processing

Payments are processed securely through our third-party payment provider. By making a payment, you authorise us to charge your selected payment method.

5.2 Refunds

Refund eligibility depends on the Venue's cancellation policy. Dorna+ will facilitate refunds where applicable but is not responsible for the Venue's refund decisions.

5.3 Platform Fees

Dorna+ charges Venues a commission on completed bookings. This fee is not charged to customers.

6. User Conduct

You agree not to:

  • Use the Platform for any unlawful purpose
  • Post false, misleading, or fraudulent information
  • Harass, abuse, or harm other users or Venues
  • Attempt to gain unauthorised access to any part of the Platform
  • Use the Platform to send spam or unsolicited messages
  • Reverse engineer or attempt to extract source code from the Platform

7. Reviews and Content

Users may submit reviews and ratings for Venues they have visited. You agree that your reviews are honest, accurate, and based on genuine experiences. Dorna+ reserves the right to remove reviews that violate these Terms or our community guidelines.

8. Intellectual Property

All content on the Platform — including text, graphics, logos, and software — is the property of Dorna+ or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any content without our prior written consent.

9. Disclaimers

The Platform is provided “as is” without warranties of any kind. We do not guarantee:

  • The availability or accuracy of Venue listings
  • The quality of services provided by Venues
  • That the Platform will be uninterrupted or error-free

Dorna+ is not liable for the actions, services, or products of any Venue listed on the Platform.

10. Limitation of Liability

To the fullest extent permitted by law, Dorna+ shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform or any services booked through it.

11. Indemnification

You agree to indemnify and hold harmless Dorna+ and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.

12. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion. You may delete your account at any time through the app settings.

13. Governing Law

These Terms are governed by the laws of the Kingdom of Bahrain. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Bahrain.

14. Changes to Terms

We may update these Terms at any time. We will notify registered users of material changes via email or in-app notification. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms: