Privacy Policy

Last updated: January 2025

1. Introduction

Dorna+ (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Platform”). Please read this policy carefully. By using our Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly:

  • Account information: name, email address, phone number, and password when you register
  • Profile information: photo, preferences, and settings
  • Booking information: services booked, venues visited, appointment history
  • Payment information: processed securely through our payment provider. We do not store full card numbers.
  • Communications: messages sent through our in-app chat feature

We collect information automatically:

  • Device information: device type, operating system, unique device identifiers
  • Usage data: features used, pages viewed, time spent on the Platform
  • Location data: with your permission, to show venues near you
  • Log data: IP address, browser type, and pages visited

3. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our Platform
  • Process bookings and payments
  • Send booking confirmations and reminders
  • Communicate with you about your account
  • Improve and personalise your experience
  • Comply with legal obligations
  • Prevent fraud and ensure platform security
  • Send marketing communications (you may opt out at any time)

4. How We Share Your Information

We share your information with:

  • Service providers: venues and businesses you book with receive your name, contact details, and booking information necessary to fulfil your appointment
  • Payment processors: to process transactions securely
  • Third-party vendors: who assist us in operating our Platform (hosting, analytics, communications)
  • Legal requirements: when required by law, court order, or governmental authority

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Data portability

To exercise these rights, contact us at privacy@dorna.app.

8. Children's Privacy

Our Platform is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of the Platform after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy: